Refund policy

Refund Policy

All sales are final. TradeMirror Futures does not offer refunds, returns, exchanges or cancellations once a purchase is completed.

Please read this page in full before you buy. By completing checkout you confirm that you have read and accepted these terms.

Why this product is non-refundable

TradeMirror Futures is a digital product. It is delivered as a downloadable add-on file for NinjaTrader 8, sent to you immediately after checkout.

  • It is a single one-time payment for lifetime access. There is no subscription, no renewal and nothing to cancel.
  • Once the file is delivered it cannot be returned. A download cannot be given back the way a physical item can.
  • The software is not built to be remotely deactivated. It runs entirely on your own computer inside NinjaTrader, with no license server, no activation key and no connection to us. Once you have the file, we have no technical way to disable it or take it back.

Because of this, issuing a refund would mean you keep full, permanent use of the product at no cost. That is why every sale is final.

Please check before you buy

We would much rather answer your questions than take a sale you regret. Make sure that:

  • You are running NinjaTrader 8 on Windows 10 or 11.
  • All the accounts you want to replicate can be connected inside the same NinjaTrader instance on your computer.
  • Your prop firm or broker permits automated trade copying. Rules vary between firms and it is your responsibility to confirm this before purchasing.
  • You understand what the product does and does not do, as described on our product page.

If anything is unclear, contact us first. We answer pre-purchase questions gladly and at no cost.

What we will help you with

A final-sale policy does not mean you are on your own. If you have paid, we will support you:

  • You did not receive your download. Contact us and we will resend it right away.
  • The file will not install or will not run. We provide installation and setup assistance at no extra charge until it is working.
  • You were charged twice for the same order. Send us your order numbers and we will refund the duplicate charge in full.
  • The charge was not authorised by you. Contact us immediately and we will investigate and resolve it.

What is not covered

We cannot issue a refund for:

  • Change of mind after purchase.
  • Buying by mistake, or buying without reading the requirements.
  • A setup that does not meet the requirements listed on the product page.
  • Your prop firm, broker or platform not permitting the use of a trade copier.
  • Trading losses, missed trades, slippage, rejected orders, platform downtime, broker outages or connectivity problems.
  • Dissatisfaction with trading results. TradeMirror Futures is an execution tool. It is not a trading strategy, it does not generate signals, and it makes no promise of profit.

Chargebacks

If you open a chargeback or payment dispute instead of contacting us, we will respond to your payment provider with this policy, your order record and the delivery confirmation for your download. Please write to us first — almost every issue is faster to solve directly, and we would rather fix your problem than fight about it.

Consumers in the European Union and the United Kingdom

Where a statutory right of withdrawal applies to digital content, that right ends once the download begins. By completing your purchase and accessing the download, you expressly request immediate delivery of the digital content and acknowledge that you thereby lose your right of withdrawal. Nothing in this policy limits any right you hold under mandatory consumer protection law in your country.

Contact us

Questions before or after buying, or a delivery problem to sort out:

We aim to reply within one business day.

Last updated: 13 August 2026